Veho.

An enterprise platform to help companies solve their commuter problem.

Status Quo

Los Angeles recently topped INRIX’s Global Congestion Ranking for the sixth straight year, with drivers spending over 102 peak hours in congestion annualy.

Regulations stemming from the California Clean Air Act of 1988 have set in place a series of measures to reduce air pollution and traffic in southern California.

Worksites in Los Angeles County with 250 or more employees must comply with the Employee Commute Reduction Program (ECRP).

Veho

Rule 2202 Compliance

There are three main categories of strategies to meet the County's Rideshare Program. Each of the categories are further divided into strategies. Five strategies per category must be implemented to receive ECRP Plan approval.

Marketing Strategies

  • Rideshare Website
  • Commuter Info Kiosks
  • Employee Rideshare Events
  • Rideshare Meetings

Support Strategies

  • Rideshare Matching Service
  • Commuter Choice Program
  • Flex Time Schedules
  • Guaranteed Return Trip

Direct Strategies

  • Compressed Work Week
  • Time Off With Pay
  • Telecommuting
  • Transit Subsidy

Rule 2202 is a legal mandate and all worksites in the County with 250 or more employees are required to comply with all provisions of the regulation.


An Empowering Outcome

Our goal from the beginning was to propose a thoughtful solution. Through conversation, testing, and deep exploration, we were able to present our stakeholders with a compelling response to their challenge of meeting rideshare regulations in Los Angeles County.

  • Ridematching (MVP) almost entirely automated
  • ETC workflow reduced to two programs
  • Support / education resources accessible

Foundational Research Confirmed Opportunity

Two private and one public company currently corner the market for rideshare solutions.

Rideshare

We identified the ecosystem and the stakeholders involved.

Stakeholder Ecosystem (Part 1) Stakeholder Ecosystem (Part 2) Stakeholder Ecosystem (Part 3) Stakeholder Ecosystem (Part 4)

Critical Takeaway

During discovery we took a few different approaches for capturing our primary and secondary research. Here are some key takeaways:

  • Ride matching is the largest hurdle for ridesharing programs
  • Current workflow is inefficient and unique from user-to-user
  • ETC oversee a challenging effort in order to comply public air quality standards
  • Los Angeles County Rideshare Program is pushing 2020 initiative
2020

Making the case for a new offering

Clarifying the connection between business goals and user needs through Goal Directed Design Process.

Quote

Strategic Statements - Inspiration, Aspiration and Purpose

Mission ETC’s will empower institutions within the greater Los Angeles area, and beyond, to contribute to a cleaner environment for all.

Vision Streamlined implementation and management of rideshare program for Employer Transportation Coordinators.

Value Proposition We aim to provide tools and services that strengthen the workflow and efficiency of Employee Transportation coordinators within Los Angeles County.

Lean Business Canvas

Business Canvas

Persona and Requirements

Persona

Current Workflow

Workflow

Usability Studies

For our usability studies we employed a few methods, one being in-person usability studies, the other being remote sessions (via click-through prototype).

Usability studies

Low and Mid-Fidelity Screens

Prototype (Part 1)
Prototype (Part 2)
Prototype (Part 3)
Prototype (Part 4)

Solution

Align and combine multitude of ETC tasks into one combined flow.

Solution Diagram

Information Architecture

Information Architecture

Final Scenario

Focus on ridematching participants.

Final Scenario (Part 1) Final Scenario (Part 2)

Dashboard Functionality

The dashboard is divided between strategy selection, average vehicle ridership, a timeline, task management, and spreadsheet import.

Dashboard Dashboard
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Onboarding Screen and Mid-Fidelity Prototype

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Dashboard

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